Cancellation and Refund Policy

At Thurough Entertainment, we are dedicated to providing outstanding services for your event. To help ensure a smooth planning process, please take a moment to review our cancellation and refund policy:

Deposits
All deposits made at the time of booking are non-refundable. Your deposit secures our time and services for your event.

Cancellation Policy
If you need to cancel your booking, please notify us as soon as possible. The following terms apply:

• Cancellations more than 30 days in advance: The non-refundable deposit remains in effect.
• Cancellations within 30 days of the event: You will be liable for 50% of the total event fee, in addition to the non-refundable deposit.
• Cancellations within 48 hours of the event: You will be charged 100% of the total event fee, as it becomes difficult to adjust our resources on such short notice.
• Cancellation by Thurough Entertainment: If we need to cancel your booking, we will fully refund the non-refundable deposit to you.

Rescheduling
We understand that plans can change. If you need to reschedule, please contact us at least 5 days before your event. We will do our best to accommodate your new date based on availability, and the original deposit will be applied to the rescheduled event. For rescheduling requests made within 3 days of the event, additional fees may apply.

Refund Policy

• Non-refundable deposits: All deposits are non-refundable.
• Full payments: If you cancel 5 or more days prior to the event, we will refund the amount paid minus the deposit. Cancellations within 5 days will be subject to the terms outlined above.

No-show Policy
If Thurough Entertainment arrives at your event location and you are not present or ready, the event will be considered canceled. In this case, you will be charged the full agreed-upon fee, and no refunds will be issued.

Contact Us
For any questions about this policy or if you need assistance with your booking, please reach out to us at bookings@thuroughent.com.